Privacy Policy

1. Introduction

This Privacy Policy describes how MigraConnect ("we", "our" or the "Company") collects, uses, and protects the personal information you provide to us through our MigraConnect website and the MigraConnect Case Tracker mobile application (collectively, the "Service"). Your privacy is fundamental to us, and we are committed to protecting it.

By using the Service, you agree to the practices described in this policy, as well as the USCIS privacy policies located athttps://www.uscis.gov/website-policies/privacy-and-legal-disclaimers and those of the Department of Justice located athttps://www.justice.gov/doj/privacy-policy. If you disagree with any of these policies, please refrain from using our service.

2. Definitions

• Service: refers to the MigraConnect website and MigraConnect Case Tracker mobile application.
• Account: means a unique account created for You to access our Service.
• Company: refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of processing Consumers' personal information, conducting business in the State of Florida.
• Country: refers to the United States of America.
• Personal Information: any information that relates to an identified or identifiable individual.
• Service Provider: any natural or legal person who processes data on behalf of the Company.
• Website: refers to MigraConnect, accessible from https://migraconnect.us
• Application: refers to MigraConnect Case Tracker, accessible from the AppStore and PlayStore
• You: the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

3. Information We Collect and How We Use It

3.1 Information We Collect Automatically

Device Data:

• Device type, make, and model
• Device language
• Browser
• Unique device identifier
• Performance and diagnostic information

Usage Data:

• IP address
• Server log data
• Service usage patterns
• Feature usage statistics

3.2 Information You Provide to Us

Account Information:

• Name
• Email address
• Phone number
• Case number and alien number
• Notification preferences

Communications:

• Support service communication history
• Feedback and comments provided
• SMS notification logs and status

3.3 Purposes of Information Use

We use this information to:

1. Provide and maintain our Service
2. Verify and notify case updates
3. Send important alerts and notifications
4. Improve and optimize our Service
5. Detect and prevent fraudulent activities
6. Comply with legal obligations
7. Provide technical support
8. Process payments and manage subscriptions

4. Legal Basis for Processing

We process your personal information under the following legal bases:

• Explicit consent provided
• Performance of a contract (Terms of Service)
• Compliance with legal obligations
• Legitimate interests pursued by the Company

5. Data Retention and Deletion

5.1 Retention Period

We retain your personal information while:

• Your account remains active
• It is necessary to provide the Service
• Required by law
• Necessary for dispute resolution

5.2 Data Deletion

We retain your personal information while:

• You may request deletion of your data at any time
• Deletion will be completed within 30 days of request
• Some data may be retained for legal requirements or legitimate business purposes

6. Information Sharing

6.1 No Sale of Information

We do not sell, rent, or trade your personal information to third parties.

6.2 Third-Party Sharing

We may share information with:

• Service providers who help us operate the Service
• Legal authorities when required by law
• Third parties with your explicit consent

6.3 International Transfers

• All data is processed in the United States
• We implement appropriate security measures for data transfers

6.4 Consent to Share Consumption Data with Apple

By using the Service and making in-app purchases, you consent to our sharing of data regarding your usage and consumption of purchased content with Apple, as part of our efforts to resolve refund requests. This information may include details about how you have accessed and interacted with the purchased content. The purpose of sharing this data is to help Apple make an informed decision regarding refund requests. We ensure that such data sharing is done in compliance with Apple's policies and only as necessary to process your requests.

7. Information Security

We implement security measures including:

• Data encryption in transit and at rest
• Strict access controls
• Continuous security monitoring
• Regular backups
• Incident response plans

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing
• Withdraw consent
• Receive your data in a portable format

9. Communications and Notifications

9.1 Service Communications

• We send notifications about case updates
• We provide important security alerts
• We send information about your account and subscription

9.2 SMS Messages

• You may opt to receive SMS notifications
• You can cancel SMS notifications at any time
• Standard messaging rates apply

10. Changes to This Policy

• We reserve the right to update this policy
• Material changes will be notified 30 days in advance
• Continued use implies acceptance of changes

11. Additional Information for California Residents

As detailed in our Terms of Service, we comply with the California Consumer Privacy Act (CCPA) and provide additional rights to California residents.

12. Contact

For questions about this policy or to exercise your rights:
Email: info@migraconnect.us