Privacy Policy

1. Introduction

This Privacy Policy describes how MigraConnect ("we", "our" or the "Company") collects, uses, and protects the personal information you provide to us through our MigraConnect website and the MigraConnect Case Tracker mobile application (collectively, the "Service"). Your privacy is fundamental to us, and we are committed to protecting it.

By using the Service, you agree to the practices described in this policy, as well as the USCIS privacy policies located athttps://www.uscis.gov/website-policies/privacy-and-legal-disclaimers and those of the Department of Justice located athttps://www.justice.gov/doj/privacy-policy. If you disagree with any of these policies, please refrain from using our service.

2. Definitions

• Service: refers to the MigraConnect website and MigraConnect Case Tracker mobile application.
• Account: means a unique account created for You to access our Service.
• Company: refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of processing Consumers' personal information, conducting business in the State of Florida.
• Country: refers to the United States of America.
• Personal Information: any information that relates to an identified or identifiable individual.
• Service Provider: any natural or legal person who processes data on behalf of the Company.
• Website: refers to MigraConnect, accessible from https://migraconnect.us
• Application: refers to MigraConnect Case Tracker, accessible from the AppStore and PlayStore
• You: the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

3. Information We Collect and How We Use It

3.1 Information We Collect Automatically

Device Data:

• Device type, make, and model
• Device language
• Browser
• Unique device identifier
• Performance and diagnostic information

Usage Data:

• IP address
• Server log data
• Service usage patterns
• Feature usage statistics

3.2 Information You Provide to Us

Account Information:

• Name
• Email address
• Phone number
• Case number and alien number
• Receipt numbers
• Notification preferences

Communications:

• Support service communication history
• Feedback and comments provided
• SMS notification logs and status

3.3 Purposes of Information Use

We use this information to:

1. Provide and maintain our Service
2. Verify and notify case updates
3. Send important alerts and notifications
4. Improve and optimize our Service
5. Detect and prevent fraudulent activities
6. Comply with legal obligations
7. Provide technical support
8. Process payments and manage subscriptions

4. Legal Basis for Processing

We process your personal information under the following legal bases:

• Explicit consent provided
• Performance of a contract (Terms of Service)
• Compliance with legal obligations
• Legitimate interests pursued by the Company

5. Data Retention and Deletion

5.1 Retention Period

We retain your personal information only for as long as necessary to:

• Provide and maintain the Service
• Meet legal, regulatory, or contractual obligations
• Resolve disputes
• Enforce our agreements

5.2 Data Deletion

You may request permanent deletion of your personal data at any time by contacting us at info@migraconnect.us or by filling out the form at https://migraconnect.us/en/close-account. We will verify your request and delete your data within 30 days, except where retention is required by law or for legitimate Company purposes. Any retained data will be securely deleted once such retention is no longer required.

5.3 Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify you without undue delay via your registered email address or phone number and provide instructions on steps you may take to protect yourself.

6. Information Sharing

6.1 No Sale of Information

We do not sell, rent, or trade your personal information to any party.

6.2 Third-Party Service Providers

We may share case numbers, and payment related information with trusted third-party service providers like USCIS and Stripe who assist in operating our Service. Such sharing is strictly limited to the purposes outlined in this Privacy Policy and our Terms of Service.

6.3 International Data Transfers

All personal data is processed and stored in the United States. We do not transfer personal data internationally except in compliance with applicable laws and with adequate safeguards.

6.4 Consent to Share Consumption Data with Apple

By using the Service and making in-app purchases, you consent to our sharing of data regarding your usage and consumption of purchased content with Apple, as part of our efforts to resolve refund requests. This information may include details about how you have accessed and interacted with the purchased content. The purpose of sharing this data is to help Apple make an informed decision regarding refund requests. We ensure that such data sharing is done in compliance with Apple's policies and only as necessary to process your requests.

6.5 Third-Party Restrictions

All third parties, including service providers, are contractually prohibited from using, sharing, or disclosing your personal information (including de-identified, anonymized, or pseudonymized data) for any purpose other than providing services to MigraConnect, unless you provide active consent.

7. Information Security

We implement security measures including:

• Data encryption in transit and at rest
• Strict access controls
• Continuous security monitoring
• Regular backups
• Incident response plans

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing
• Withdraw consent
• Receive your data in a portable format

9. Communications and Notifications

9.1 Service Communications

• We send notifications about case updates
• We provide important security alerts
• We send information about your account and subscription

9.2 SMS Messages

• You may opt to receive SMS notifications
• You can cancel SMS notifications at any time
• Standard messaging rates apply

10. Changes to This Policy

• We reserve the right to update this policy
• Material changes will be notified 30 days in advance
• Continued use implies acceptance of changes

10.1 Active Consent for Material Changes

For any material changes to this Privacy Policy that introduce new purposes for data collection or sharing, we will obtain your explicit consent before applying those changes to your data.

11. Additional Information for California Residents

As detailed in our Terms of Service, we comply with the California Consumer Privacy Act (CCPA) and provide additional rights to California residents.

12. Contact

For questions about this policy or to exercise your rights:
Email: info@migraconnect.us

13. Ownership Changes

If MigraConnect is acquired, merges, or sells its business, your personal data will be transferred to the new owner only if they agree to comply with this Privacy Policy. Otherwise, you will be offered the option to have your data securely deleted or transferred. We will notify you of any such ownership changes in advance.