Terms and Conditions

1. Introduction

Welcome to MigraConnect (the "Website") and MigraConnect Case Tracker (the "Mobile Application"), collectively referred to as the "Service." This Service is operated by MigraConnect ("we," "our," or the "Company"). By accessing or using our Service, you agree to these terms and conditions in their entirety. If you do not agree with these terms and conditions or any part thereof, you must not use our Service.

2. Service Description

MigraConnect provides an automated monitoring service that verifies and notifies updates on:

• USCIS Cases
• FOIA Requests
• Immigration Court Status

All information displayed in the Service comes from official public sources:

• United States Citizenship and Immigration Services (USCIS)
• United States Department of Justice (DOJ)
• Executive Office for Immigration Review (EOIR)

3. Service Limitations

It is important to understand the following limitations of our Service:

• Update Frequency: The Service checks for updates every 24 hours, except on weekends. However, updates are performed at scheduled intervals, so there may be a delay between an update from official sources and our notification. Additionally, unforeseen delays may occasionally extend the update time beyond the usual interval.
• Data Accuracy: While we strive to maintain accuracy, the information displayed is a reproduction of public sources and may contain errors or delays. Additionally, changes in official sources may occur that are not detected by the service and, therefore, are not notified. We will not be responsible for omissions, undetected updates, or any consequences arising from the use of the provided information.
• Service Availability: We do not guarantee a specific uptime for the Service, although we strive to maintain high availability. We reserve the right to discontinue the Service and stop alerts at any time. In such a case, users may request a prorated refund for the remaining time on their subscription if they wish.
• Notifications: The notification service depends on various external factors (device connectivity, system settings, etc.) and we cannot guarantee immediate delivery of all notifications.

4. Service Usage

4.1 Account Registration

When registering for our Service:

• You must provide accurate and complete information during the registration process
• You are responsible for maintaining the security of your access credentials
• You must notify us immediately of any unauthorized use of your account
• You are responsible for keeping your contact information up to date
• By providing your phone number during registration or at any time during the use of the Service, you expressly authorize MigraConnect to send you SMS text messages related to:
  • Updates on your case status
  • Important alerts about your proceedings
  • Information about your account and subscription
  • Security verification and authentication
• You acknowledge that messaging and data rates may apply according to your mobile plan

4.2 Communications and Notifications

By using our Service:

• You agree to receive electronic communications including emails and SMS messages
• You may opt out of SMS messages at any time by updating your notification preferences in your account settings or by contacting us directly
• Opting out of SMS notifications may affect the delivery of certain Service aspects
• We reserve the right to limit or modify the frequency and content of SMS notifications to comply with applicable regulations or improve the Service
• SMS notifications will be sent only for Service-related purposes and not for marketing, unless you explicitly agree to receive such promotional communications

5. Privacy and Data

5.1 Data Collection

We collect and process the following data:

• Contact information (phone number for SMS notifications, email)
• Case numbers and A-numbers provided by you
• Service usage logs
• Payment information (processed by our payment providers)
• SMS communications logs and delivery status
• For the mobile application, we collect technical device information including:
  • Device type
  • Device brand
  • Device model
  • Operating system and version
  • Platform
  • Device language
  • Unique device identifier

It is important to note that technical device information is collected in a manner that cannot be linked to a specific person, thus protecting user privacy. This information is used exclusively to improve application functionality and fix technical errors.

5.2 Data Usage

The collected data is used to:

• Provide and maintain the Service
• Verify case updates
• Send update notifications
• Process payments and manage subscriptions
• Improve and optimize our Service

5.3 Data Retention

We maintain your data while your account is active or as needed to provide the Service. Upon account cancellation, your data will be:

• Deleted within 30 days of cancellation
• Retained if required by law or for legitimate business purposes

6. Subscriptions and Payments

6.1 Subscription Plans

We offer subscription plans that:

• Automatically renew at the end of each period
• Can be canceled at any time
• Price changes will take effect at the start of the next billing period

6.2 Payments

For payments:

• We use secure third-party payment processors
• Prices do not include applicable taxes
• We do not store complete credit card information on our servers

6.3 Cancellations and Refunds

Cancellation policy:

• You may cancel your subscription at any time
• Cancellation will be effective at the end of the current billing period
• We do not offer refunds for partial periods, except where required by law

7. Disclaimers and Limitations

7.1 "As Is" Service

Both the MigraConnect website and mobile application, including all functionalities and services, are provided "as is" and "as available," without warranties of any kind, whether express or implied. Specifically:

• We do not warrant that the Service will meet your specific requirements
• We do not warrant that the Service will be uninterrupted, timely, secure, or error-free
• We do not warrant the accuracy or reliability of results that may be obtained from using the Service
• We do not warrant that any errors in the Service will be corrected
• Use of the Service is at your own risk and discretion

7.2 No Legal Advice

It is important to understand that:

• We do not provide legal advice
• We are not affiliated with USCIS, DOJ, or EOIR
• Information provided is for reference only and should not be considered legal advice
• You should consult with an immigration attorney for specific legal advice

7.3 Limitation of Liability

We will not be liable for:

• Incorrect or outdated information
• Delays in notifications
• Losses or damages resulting from use of the Service
• Service interruptions or unavailability

8. Third-Party Links

8.1 External Links

Our Service may contain links to third-party websites or services that are not owned or controlled by MigraConnect. Regarding these links:

• MigraConnect has no control over the content, privacy policies, or practices of third-party sites or services
• Links are provided solely for your convenience and reference
• The inclusion of any link does not imply endorsement, approval, or affiliation by MigraConnect
• We assume no responsibility for the content, accuracy, or practices of these external sites

8.2 Use of External Links

When clicking on external links:

• You acknowledge that you are leaving our Service
• You agree that your use of any third-party sites is subject to their respective terms of service and privacy policies
• You understand that you access these sites at your own risk
• You acknowledge that MigraConnect is not responsible for any loss or damage that may arise from your use of these external sites

8.3 Links to Official Websites

When we provide links to official government websites (such as USCIS, DOJ, EOIR):

• These links are provided to facilitate access to official information
• The information on these sites is subject to change without prior notice
• We do not guarantee the continuous availability or functionality of these links
• We recommend always verifying information directly through official websites

9. Governing Law

These terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

10. Dispute Resolution

In the event of any concern or dispute regarding the Service, you agree to first attempt to resolve the dispute informally by contacting the Company.

11. Additional Legal Provisions

11.1 U.S. Legal Compliance

You represent and warrant that:

• You are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country
• You are not listed on any U.S. government list of prohibited or restricted parties

11.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be modified and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect.

11.3 Waiver

Except as provided herein, the failure to exercise a right or require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

11.4 Translation and Interpretation

These Terms and Conditions may have been translated if we have made them available through our Service. You agree that in the event of a dispute, the original English text shall prevail.

12. Changes and Termination

We reserve the right, at our sole discretion, to:

• Modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
• Suspend or terminate the Service at any time
• Suspend or terminate individual accounts for violation of these terms

By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the Service.

13. Specific Privacy Rights

13.1 California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal data:

13.1.1 Your Rights

• Right to know what personal information we collect
• Right to know if your personal information is sold or disclosed and to whom
• Right to say "no" to the sale of your personal information
• Right to access your personal information
• Right to request deletion of your personal information
• Right to non-discrimination for exercising your privacy rights

13.1.2 Categories of Personal Information

In the last 12 months, we have collected:

• Identifiers (name, email address, phone number)
• Internet activity information (service interactions)
• Professional information (immigration case numbers)
• Device information (as described in section 5.1)

13.1.3 Disclosure of Personal Information

We do not sell your personal information. However, we may share it with:

• Service providers who help us operate our business
• Legal authorities when required by law
• Third parties with your explicit consent

13.1.4 Exercising Your Rights

To exercise your rights under the CCPA:

• Submit your request to info@migraconnect.us

Verification process:

• We will verify your identity before responding to your request
• We may require additional information to verify your identity
• We will respond to verified requests within 45 days

13.1.5 Authorized Representative

You may designate an authorized agent to make requests on your behalf. The agent must:

• Provide proof of written authorization
• Verify their own identity
• Demonstrate registration with the California Secretary of State (if applicable)

13.1.6 Non-Discrimination

We will not discriminate against you for exercising your rights under the CCPA. However, we may offer different levels of service or pricing based on the value of the data you provide, in accordance with the law.

14. Contact

For any questions about these terms, contact us at: info@migraconnect.us